Privacy Policy

Your privacy matters to us. This policy explains how My Vet Perks collects, uses, and protects your information.

Last Updated: March 18, 2026

Introduction

My Vet Perks ("we," "our," or "us") operates the My Vet Perks mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

When you register for an account or use our Service, we may collect:

  • Name, email address, and phone number
  • Veterinary practice information (hospital name, address, practice size)
  • Pet information (name, species, breed) for loyalty program purposes
  • Transaction and rewards data related to your loyalty program activity

Information Collected Automatically

When you access our Service, we may automatically collect:

  • Device information (device type, operating system, unique device identifiers)
  • Log data (IP address, browser type, pages visited, time spent)
  • Usage data (features used, actions taken within the app)

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process loyalty rewards and transactions
  • Send you service-related notifications and updates
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage trends to improve user experience
  • Detect, prevent, and address technical issues or fraud

Information Sharing

We do not sell your personal information. We may share your information in the following situations:

  • With Veterinary Practices: Your loyalty program data (rewards balance, visit history) is shared with the veterinary hospital you are enrolled with
  • Service Providers: We may share information with third-party vendors who assist us in operating our Service (hosting, analytics, email delivery)
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Data portability

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us through our website.